Focus | Objectives |
| Growth and profitability | Increase turnover and profit year on year
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| Client retention and attraction of new clients | Plan to increase the client base and revenue year on year
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| IT development | Develop a range of IT facilities to support the growth objectives of the business.
Continue to develop and implement integrated software to meet the growth objectives of the business.
Maintain and test a Disaster Recovery Plan that enables the business to continue to operate in the event of a major disaster i.e fire, loss of access to the premises or loss of computer system.
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| Staff development | Undertake internal staff development to ensure staff have and maintain qualifications that meet industry and regulatory requirements
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| Work and Office | Ensure the safety of all employees by the continued development & implementation of a Health & Safety Policy
Maintain office premises that meet the growth requirement of the business.
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| Environment | Ensure continued environmental commitment via the businesses Environmental Policy and analysis of its recycling and energy consumption
1. Disposal of IT equipment
2. Car Journey Rationalisation
3. Office Stationery
4. Disposal of Fluorinated Gases
5. General Energy Usage and Air Conditioning
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| Analyse client and candidate feedback re. service levels | Score 90% for all client feedback;
Score 90% for all candidate feedback;
Monito and reduce the level of complaints by documenting and analysing
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| Maintain ISO 9001 and 14001 certification | Retain ISO 9001 by certification, annual review & improvement;
Retain ISO 14001 by certification, annual review & improvement.
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