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IT Desktop Support Analyst

Mill Lane, Caldicot, Monmouthshire (Sir Fynwy), NP26 5XA
Caldicot School
Full Time
£24,982 to £27,741
28th July 2021
Start Date
As soon as possible
12th August 2021 12:00 PM
Contract Term
Job ID
Job Reference
IT Desktop Support Analyst
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1167685

We are looking for a talented, hard-working and enthusiastic individual to join us as an IT Desktop Support Analyst.

Caldicot School is an 11-18 co-educational comprehensive serving the local and wider community. The school has over 1300 students and is situated between Chepstow and Newport, with easy access via the M4 corridor and on the northern side of the Severn Estuary. The school is at an exciting stage in its history. In September 2017, the school moved to a new £36m purpose-built site and now boasts some of the finest facilities in the country. In June 2019, a formal partnership between Caldicot School and The Bishop of Llandaff CiW High School in Cardiff was established, with a shared executive model of leadership. Since this time, there has been a significant number of changes at the school which has supported rapid improvements in provision and outcomes. This includes a new staffing structure, with clear career progression routes for staff, as well as a refined curriculum, designed to strengthen knowledge, understanding and skills. Students take part in a broad range of activities that help them become "well-rounded" and the school's commitment to a values-driven education helps shape students to become positive role models in our society. It genuinely is a happy place to learn and work!

About the role
The Desktop Support Analyst post will be based in Caldicot School, Monmouthshire. It will be part of an established SRS Education Service which covers schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The role is of a technical nature covering desktop support but also requires excellent communication skills to liaise with schools providing support and advice and will be a valued member of Caldicot School.

For an application pack and full details of the role, please visit the Torfaen Council webpage. 


  • Formal qualification with 6 months’ proven experience in an area of ICT or 2 years’ equivalent work experience in the area of ICT - Essential;
  • Understanding and experience in customer care to deliver services effectively and efficiently - Essential; and
  • Ability to analyse information and formulate action plans to deliver ICT services - Essential

Please email completed applications to the recruitment team at Torfaen Council. For details please refer to the candidate packs.

Closing Date 12 noon on 12th August 2021


Safeguarding Statement:

Caldicot School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Part of The Bishop of Llandaff/Caldicot School Partnership

The Bishop of Llandaff/Caldicot School Partnership