Customer Success Manager

Cardiff, Cardiff
Contract Type
Full Time
£21,000- 25,000 per annum - OTE £31,000-£35,000
Start Date
As Soon As Possible
12th December 2023 02:43 PM
Contract Type
Job ID
Start Date
As Soon As Possible
  • Contract Type :Permanent
  • Job ID: 1385725

Eteach Group is seeking a highly motivated and customer-focused individual to join our Customer Services/Account Management department. In this role, you will be responsible for building and maintaining strong relationships with our valued clients. Eteach is the market leader when it comes to schools in Wales for their recruitment advertising, direct recruitment services and recruitment software. Eteach is excited to launch a new platform (CoverStaff) which will become a game changer in the world of school supply cover as it aims to cut out the "middle-man" agencies. Becoming part of this team will require someone who wants to join a new team and be part of a product launch which will require excellent customer service as well as the ability to communicate and lead new clients through an onboarding process for a tech platform.

Key Responsibilities:

  • Manage a portfolio of assigned accounts, ensuring client satisfaction and retention
  • Develop and maintain long-term relationships with clients, acting as their main point of contact
  • Understand clients' needs and objectives, and provide tailored solutions to meet their requirements
  • Proactively identify opportunities to upsell and cross-sell our products and services
  • Collaborate with internal teams to ensure timely and successful delivery of solutions according to client's needs
  • Resolve any issues or concerns raised by clients in a professional and efficient manner
  • Resourcing for candidates to help schools fill talent pools of staff, working with candidates to help them in their search for positions


  • Prior experience in account management or customer service (desired)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to build and maintain relationships with clients
  • Proven track record of meeting or exceeding sales targets (desired)
  • Proficiency in CRM software and Microsoft Office Suite (desired)
  • Ability to work independently and as part of a team
  • Welsh speaker is desired

What we offer:

  • Competitive base salary with a generous commission structure
  • Ongoing training and professional development opportunities to enhance your sales skills and product knowledge
  • Opportunities for career growth and advancement
  • Exposure to cutting-edge software solutions and industry-leading clients
  • Comprehensive benefits package, including health insurance, enhanced pension scheme and salary sacrifice electric car scheme

If you are a self-driven individual with a passion for delivering exceptional sales or customer service, we would love to hear from you. Join our team at Eteach Group and contribute to our mission of providing innovative solutions to our clients in the education sector.

About us:

Eteach is a specialist EdTech company, leading the way in delivering Job boards and recruitment software for schools and colleges, we are looking to build a specialist recruitment team to support the sector-leading job board at Eteach. We are proud to work with thousands of schools and colleges across the UK and Internationally. With our HQ in Bracknell, Berkshire we also have offices in Cardiff and Dubai.

Why join us?

Being part of the Eteach team means you will be passionate about making a difference in education. Everyone here believes in providing better products and services so that schools and colleges can invest more in their pupils.

Eteach welcomes applications from all suitably qualified individuals regardless of gender, age, race, religious belief, disability, or sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

You must have the right to work in the UK.

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