Admissions Sales Officer - Eteach

Admissions Sales Officer

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Admissions Sales Officer

Location
United Arab Emirates
School
Evolvence Knowledge Investments LLC
Hours
Full Time
Salary
TBC
Posted
13th September 2020
Start Date
As soon as possible
Expires
30th September 2020 11:59 PM
Contract Term
Permanent
Job ID
1112319
Job Reference
EKI/CAT/AC
Start Date
As soon as possible
  • Contract Type :Permanent
  • Job ID: 1112319

Evolvence Knowledge Investments manage several prestigious British Curriculum schools and nurseries across the region, including Repton School Dubai & Repton School Abu Dhabi, Foremarke School Dubai and Dovecote nursery brands.


Based in the EKI Corporate Offices on Sheikh Zayed Road, the Team Lead Admissions Sales Officer is a key player in the success of the admissions enrolment process, and works closely with prospective parents and the School Admissions Team personnel. The main objective of the role is to convert parent enquiries into enrolled students through the delivery of excellent Customer Service

Main duties and responsibilities: 

  • Respond within pre-set SLA’s to all incoming enquiries by telephone, email or digital marketing
  • Provide accurate information to prospective parents regarding the prospective school, and promote the school’s USP’s
  • Build a relationship with prospective parents based on trust and transparency to make them feel comfortable with the process
  • Co-ordinate between the school admission teams and parents to book tours and student assessments
  • Maintain communication with parents throughout the admissions process
  • Occasionally attend open days and events both within normal working hours and at weekends to support school Admissions teams as required
  • Ensure SLA’s are met for each stage of the admissions process 

Team Leader additional duties and responsibilities:

  • Ensure escalation reports are a true reflection of Engage and highlight any discrepancies
  • Provide guidance, training and support to members of CAT 
  • Be the first point of contact for CAT queries, and escalate to line manager if further clarification is required
  • Support on weekly digital marketing conference calls by providing an overview of the quality and status of generated leads 
  • Co-ordinate with marketing regarding the launch of new campaigns and brief the CAT team

Please see attached job description for full details


Requirements:

Technical Skills:

  • Strong background in Sales and/or Business Development, Relationship Management and Customer Service
  • Experience using Customer Relationship Management (CRM) software systems
  • Expert technical ability in MS Office, and ability to quickly learn and utilise databases and other administrative programs
  • Excellent written and verbal communication skills

Non-Technical Skills:

  • Solution-oriented and target driven self-starter with excellent English language skills
  • Strong track record in meeting conflicting deadlines whilst working under pressure
  • Must be pro-active, resourceful, and able to pay strong attention to details whether working independently or within the team environment
  • Strong interpersonal and expectation management skills, displaying tact, diplomacy, sensitivity and confidentiality
  • Previous experience in sales and/or account management, including managing multi-stakeholder relationships
  • Promote the organization’s vision and ethos at all times both inside and outside work
  • Ability to work reasonable flexible hours as required by operational commitments

Qualifications:

  • Bachelor’s degree in Marketing/ Public Relations/ Business Administration or any other related field; or can demonstrate a commensurate level of practical experience in a similar role
  • Excellent MS Office skills (Word/XL/PowerPoint)

Experience:

  • A minimum of 5 years role related experience



Attachments

Safeguarding Statement:

The Repton Family of Schools is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.
Evolvence Knowledge Investments LLC

Evolvence Knowledge Investments LLC