This is an exciting opportunity for a person wishing to work towards being a qualified ICT Technician working on a site with a state-of-the-art ICT infrastructure. The job will be to learn to provide 1st Line hardware and software support, call logging services, asset management, general ICT administrative (under supervision) and other ICT facility services as a member of a team. The team’s function will be to provide staff and pupil support for all aspects of an ICT infrastructure, including Networking, Server, Desktop, Laptop and Chromebook hardware (Tier 1 Products) and Software.
Main Duties / Responsibilities (Under supervision)
To provide a professional first line technical advisory and diagnostic support service to Staff & Pupils within a Service Desk environment during the service window.
To provide a professional and effective first line network monitoring and management.
Manage Chromebook bookings
Provide 1st line technical support and call logging services to the school.
To report and manage any incident that requires the services of a third party organisation.
To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
To action any asset change in compliance with the Change Control Procedure
To complete additional ad hoc project work, as required
To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
To keep the working area clean & tidy at all times.
To attend and complete education courses and exams that are part of the Apprenticeship scheme.
At Christ's College there is a strong emphasis on sustaining and raising achievement. There is a genuine commitment to professional development.
Our values are:
- Love
- Co-operation
- Stewardship
- Respect
- Service
These values make Christ’s College a positive and inclusive community in which all students feel safe, valued and part of the family. Our college aims to serve our community by providing a fully inclusive education of the highest quality within the context of Christian belief and practice. At Christ’s College we believe a great values driven education has the power to transform futures. If you are looking for an exciting place to work with dedicated staff, positive learners and supportive parents then join us.
Advantages of working at Christ’s College:
- There is a real sense of belonging, camaraderie and mutual respect amongst the whole community
- The parents and governors are very supportive of the College and appreciative of the work we are doing
- The children want to do their best and will work hard as they respect their teachers’ knowledge and commitment
- The staff are dedicated, skilful and hard-working
- There are good opportunities for internal promotion in a growing school which has a tradition of acknowledging and rewarding hard work
- As a relatively small school which offers a full suite of extra-curricular activities, it is easy to be involved in a wide range of enrichment activities in Sport, Performing Arts and elsewhere.
- All staff are able to join Surrey Benefits, which offers a range of discounts on activities and things including shopping, holidays and cinema tickets
Please note that CVs will not be accepted. Only shortlisted candidates will be contacted.
Christ's College is a school within The Good Shepherd Trust. The Good Shepherd Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. An enhanced DBS check is required for this position.
Candidates will be assessed as their application is received, therefore early application is recommended and we may interview before the closing date if sufficient strong applicants apply.