IT Technician

 The Henley College is seeking an enthusiastic IT Support Technician to join our IT Team.  You’ll play a key role in supporting day-to-day operations and ensuring smooth experiences for staff, students, and visitors with PCs, AV equipment and more. If you have proven IT support experience, strong problem-solving skills, and a passion for customer service, this is a fantastic opportunity to make an impact on the education of young people.

RESPONSIBILITIES AND DUTIES

• Support the IT Manager in the maintenance and management of the College ICT Network.
• Support staff and students in the use of ICT equipment i.e. PCs, Tablets, AV, phones & printers. 
• Provide 1st line support for all PC, telephone, network, AV and peripheral related issues. 
• Diagnosis of OS/software/ hardware/cabling faults. 
• Monitoring of the College’s service desk and manage ongoing support tickets. 
• User account maintenance, i.e. password resets, user/mailbox administration, telephone extension assignment. 
• Maintaining asset inventories. 
• Liaising with suppliers/service providers and monitoring on-site contractors. 
• To assist in the introduction of new technology to support learning. 
• To monitor, maintain and repair ICT equipment including audio visual equipment. 
• To provide ICT support for visitors and events outside of the curriculum, i.e. examinations, guest lectures, auditors, inspectors. 
• Contributing to technical documentation and user reference material through the IT knowledge base. 
• Co-ordinating and participating in cross training as required. 

Essential Skills and Characteristics

• Proven work experience in IT support and IT technician roles.
• ICT qualifications – University, College or similar level (Microsoft, Comptia, AWS, etc) 
• Good customer service skills. 
• Identification and basic troubleshooting of technical issues. 
• Experience in fault diagnosis and problem solving. 
• Skills in building, configuring and repairing ICT equipment and peripherals. 
• Recent and relevant experience of Windows desktop OS platforms. 
• Competent in the maintenance of audio-visual equipment, including projectors. 
• Good communication skills. 
• Enthusiasm for exploring and learning new IT skills. 
• Ability to learn new technologies and methods. 
• Methodical worker with good attention to detail. 
• Ability to work alone or as part of a team to fulfil business needs. 
• Ability to work flexibly. Occasional working outside of normal hours to support the needs of the business. 
• Good organisational skills and ability to prioritise tasks. 

Desirable Skills and Characteristics 

• Experience of educational environment. 
• Experience of maintaining and servicing IT and audio-visual equipment. 
• Experience of 1st line/2nd line technical support. 
• Experience of VR Technologies. 
• Knowledge of Safeguarding policies in education. 
• Knowledge of GDPR polices. 
• Experience of multi-media technology. 
• Experience of supporting Mac's.   

Terms of Employment

• Tenure: Permanent, Full Time
• Hours: 37 hours per week 
• Holiday: 23 days per leave year (1st September to 31st August), plus 8 bank holidays and up to 4 College Closure days.
• Start Date: ASAP
• Salary: £26,550.00- £29,022.00 per annum 

Benefits you can enjoy

• An excellent pension scheme - with an employer contribution of 20% for support staff and 23.68% for Teachers.
• Free onsite gym
• 40% discount at Henley Leisure Centre
• Free car park on both sites and good public transport
• On site cafes
• 5 mins walk from the beautiful and vibrant market town of Henley-on-Thames, on the banks of the River Thames
• 24/7 support for your physical, mental and financial health through our EAP provider
• All staff are supported and encouraged to gain new skills and keep professional knowledge up to date

Disclosure

The Henley College is an Equal Opportunities Employer. The Henley College is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. This position is subject to a satisfactory Enhanced DBS check.