Key Responsibilities
To deliver a high standard of customer service and administrative support for the College in line with the service outline
To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
To promote the provision of the Student and College Service to all users
To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
To ensure the college switchboard is manned at all times and maintaining outstanding level of service
To monitor administration requests and complete timely
To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
Ensure continuous development and improvement of personal professional knowledge
Any other duties of a similar level of responsibility may be required.
Skills, Knowledge and Expertise
Qualifications
Essential Criteria
Educated to a minimum of level three qualification
Minimum of level two English and maths qualifications
How Identified: Application
Experience
Essential Criteria
Customer service skills and experience
Administration skills and experience
Experience of being multi-skilled and working flexibly in order to respond to changing priorities
How Identified: Application
Specialist Knowledge
Essential Criteria
Knowledge and understanding of the college business (e.g. structure, curriculum)
Knowledge of administrative, customer service and quality standards
Ability to work with learners and understand the issues facing different groups of learners
Knowledge of college systems and processes
How Identified: Application
IT Skills
Essential Criteria
Advanced user of Microsoft Office 365
Ability to use technology to generate information and improve efficiency
How Identified: Application
About Hopwood Hall
STAFF BENEFITS
Career average pension scheme
Free gym membership at our Middleton Campus Sports Arena
Purchase loans for computers and bikes
Staff discount at the College’s Riverside Salon, Sports Arena and Holiday Clubs
On-site nursery (Rochdale Campus)
Credit union for savings, low cost loans and life assurance
Free on-site parking
On-site Dog Kennels (spaces not guaranteed)
An electric and hybrid car salary sacrifice scheme (with charging points on site)
A cycle to work scheme
Discounted public transport tickets
Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 35 days (From 1st August 2026) plus bank holidays
Christmas/New Year closure and the opportunity to buy additional holidays
Two Health and Wellbeing days per year
Subsidised bistro and refectory
We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester.
We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.
We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).
This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.
Documents
Hopwood Hall College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.