ICT Service Delivery Technician. ICT Service Delivery Support Team. Full Time. 37 hours per week. Permanent.
This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff.
You should have the following:
A minimum Level 4 qualification (or equivalent) in a related subject or relevant experience in a Service Desk support role. You also need to demonstrate proven technical support experience, preferably within an educational setting.
Level 2 qualification or equivalent in maths and English (GCSE Grade C or above, GCSE Grade 4 or above or equivalent)
You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.
Note: Previous applicant who have applied in the last six months need not apply.
Closing Date: 2 June 2024
Interview: Week commencing 17 June 2024
Benefits we offer:
41 days holiday
Membership of the Local Government Pension Scheme
Discounted shopping and rewards
Wellbeing services and support
On-site nurseries
Excellent training and development opportunities