An opportunity has arisen for a highly motivated individual to join the College’s Customer Service Centre at Freemen’s Park Campus, supporting customers by resolving queries via telephone and email.
The successful candidate will:
Have a good standard of education, including maths and English (ideally at Level 2 or equivalent)
Have experience in Information, Advice and Guidance (IAG), or a willingness to develop in this area
Have IT skills supported by a relevant qualification (e.g. Level 2) or equivalent practical experience
Excellent communication and customer service skills are essential for this role, along with the ability to work effectively as part of a team. You will be able to work accurately under pressure, manage competing priorities, and meet deadlines. Experience of working in a customer service telephone environment is desirable.
The hours for this role are:
- Wednesday 12.30pm - 4.30pm
- Thursday 8.30am - 5.00pm
- Friday 8.30am - 4.30pm
Interview date: 27th May 2026
The College is committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. All positions are subject to an enhanced DBS disclosure that is considered satisfactory by the College. If you are appointed you must reimburse the College of the cost of a Disclosure and Barring Service check. The cost will automatically be deducted from your first salary payment. You are also required to subscribe to and pay for the on line DBS Update Service.