ICT Service Delivery Technician. Full Time. Permanent. 2 positions available.
This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College student and staff.
The successful applicant will hold a minimum Level 4 qualification (or equivalent) in a related subject or have relevant experience in a Service Desk support role and be able to demonstrate proven technical support experience, preferably within an educational setting. You will also have a Level 2 in English and maths (GCSE Grade C or above, GCSE grade 4 or above, or equivalent). ITIL Foundation would also be beneficial.
You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.
Closing date: 01/11/2020
Interviews: Week beginning 09/11/2020
We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.
Leicester College is proud of its diverse workforce and welcomes applications from the whole community.
Leicester College is committed to safeguarding and promoting the wellbeing of our students, we expect all staff to share this commitment. Background checks including current and latest employer references and an enhanced DBS check will be required for this role.
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Please note all vacancies close at midnight on the closing date specified.
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The College is committed to safeguarding and promoting the welfare of children,young people and adults and expect all staff to share this commitment. All positions are subject to an enhanced DBS disclosure that is considered satisfactory by the College. If you are appointed you must reimburse the College of the cost of a Disclosure and Barring Service check (previously Criminal Records Bureau). The cost will automatically be deducted from your first salary payment. You are also required to subscribe to and pay for the on line DBS Update Service.