About the role:
About the Role
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider public—whether in person, by phone, or electronically.
Key Responsibilities

- Act as the first point of contact for all College enquiries and services
- Maintain safeguarding and visitor security procedures
- Provide accurate information on College courses, services, and events
- Operate the College switchboard and reception equipment
- Support student recruitment and participate in promotional events
- Maintain and update the College’s information bank
- Collaborate with the wider Student Hub team to ensure seamless service delivery
- Contribute to quality assurance and continuous improvement initiatives

Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.

About The Company
About Us
The College
London South East Colleges (LSEC) is one of London’s largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need.
What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond.
We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement.
We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life.
LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined-up education system, spanning schools, colleges and higher education.
The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses.
With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward-looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us.