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IT 2nd Line Support Engineer

Greenwich, London, UK
London South East Colleges
Full Time
£20,098 - £26,833
5th January 2022
Start Date
As soon as possible
28th January 2022 12:00 AM
Contract Term
Job ID
Job Reference
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1199392

The College

London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington and Greenwich. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa £65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.

The Role

We are seeking an enthusiastic and determined individual to be responsible for the delivery of a professional and responsive IT support service to demanding service levels. You will be working as part of the IT Services team to provide IT support services that are delivered within operational levels across multiple sites. Post-holders will be expected to provide 1st and 2nd line desktop support and advice to all users of the network.

Skills/ Experience

You should have experience of working in an IT support role, ideally in a multi-user/site environment, along with previous experience of supporting users in an Active Directory environment. You should have knowledge of Windows, Office 365 suite, Adobe Suite and many educational software and networking technologies. Additionally, experience of working with both a PC and Mac platform and using SCCM would be an advantage. The successful candidate will have excellent communication skills both written and verbal. It is essential that you incorporate continuous improvement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. LSEC is committed to invest in staff to enable them to develop their skills via certified training.

*Please apply as soon as possible as applications will be considered upon receipt; we reserve the right to interview before the closing date*.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.

(Previous applicants need not apply – if applicable)


Safeguarding Statement:

London South East Colleges is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
London South East Colleges

London South East Colleges