About the role:
We are seeking an experienced administrator to join our busy Student Hub Team at our XXX campus(es), with flexibility to work across sites as needed. The Student Hub team provides a welcoming one-stop shop for all enquiries from students, prospective students, and other stakeholders. Responsibilities include processing applications and enrolments, taking fees, and advising on financial support. The role requires empathy and the ability to relate to students of all ages and backgrounds.
Skills and Experience:
- Minimum level 2 qualifications in numeracy and literacy.
- High-level understanding of customer service principles.
- Experience in an educational environment.
- Proficiency in Microsoft Office packages.
Key Responsibilities:
- Lead and manage the Student Hub Team.
- Enhance student engagement and satisfaction.
- Oversee application and enrolment processes.
- Provide guidance and support to team members.
- Ensure compliance with fee collection and financial support advice.
About You:
- Proven leadership experience in student services or a related field.
- Strong customer service and safeguarding knowledge.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strategic thinker with a proactive approach.
Why Join Us:
- Make a real difference in students' lives.
- Lead innovative student support initiatives.
- Collaborative and inclusive work environment.
- Opportunities for professional development and career growth.
About The Company
The College
London South East Colleges (LSEC) is a leading further and higher education provider, with seven campuses across Bexley, Bromley, Greenwich, and Lambeth and c1000 staff. The College delivers a wide range of vocational courses, apprenticeships and degree programmes to over 13,000 students, designed to meet employer and industry needs.
Committed to transforming lives through the power of learning, the College plays a vital role in promoting social mobility, creating opportunities for learners of all backgrounds to achieve their potential. With state-of-the-art facilities and strong partnerships with employers and universities, the college equips students with the skills, confidence and opportunities needed for success in their careers and their lives.
As part of London & South East Education Group, the College is also the sponsor of London South East Academies Trust. This growing and successful Multi-Academy Trust currently has a network of 13 mainstream, special and alternative provision schools across Bromley, Bexley, Surrey and Lambeth.
The Group has also recently launched a charity the LASER Education Foundation. This organisation supports disadvantaged children and their families across the region, through a wide range of educational programmes and initiatives.
With a combined turnover of c£100m, the Group has ambitious growth plans. There has never been a better time to join this exciting organisation and really make a different to peoples lives
London South East Colleges is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.