About Morley College London

Established in 1889, and with our roots stretching back even further, Morley College London is one of the country's oldest and largest specialist providers of adult education. We provide long-term, sustainable and affordable programmes of lifelong learning across three centres – North Kensington, Chelsea and Waterloo – including 16-19 provision at North Kensington and Chelsea.

As one of only nine Specialist Designated Institutions (SDIs) in the UK, we serve more than 17,000 students through a coherent, student-centred course offer, underpinned by our mission to empower individuals and strengthen communities through education in Arts, Culture and Applied Sciences. Whether studying for personal development and well-being, to gain essential skills (English, Maths, IT), to access higher education, or for career development or change, our vision is for ambitions to be inspired and achieved through learning.

Following Morley College’s merger with Kensington and Chelsea College in February 2020, the College is reshaping its curriculum and professional service teams to facilitate an ambitious plan for development and growth. As the UK looks to a post-COVID recovery, Morley College London is more determined than ever before to support Londoners to learn, and so we are looking for applications from talented individuals with energy and enthusiasm.

About the role

An opportunity has come up to join the Student Services at Morley College London. We are seeking a highly motivated and enthusiastic student services manager to take on an exciting role in overseeing frontline services all college enrolments. The successful applicant must have experience of leading and managing driven and dedicated student support teams with a proven track record of providing an excellent customer service experience. They will be responsible for managing cross college Student Experience and Reception team, ensuring they provide a high quality student support by handling all college enquiries and course enrolments.

The responsibilities also include data analysis, collating reports for management and making recommendations on process and systems improvement to streamline service provision for an exceptional customer experience. The role also requires cross collaboration with other college departments as required and ensuring college KPIs and targets are met through the exceptional management and leadership of frontline services. The post holder will take the lead in supporting the rolling key college systems for enrolment and enquiries management and ensuring they are proactively used by their teams at the college centres. This will involve proactive collaboration with Marketing, MIS, IT, curriculum teams and wider Student Services. As such the post holder will establish ongoing communication and positive relationships with students, peers, centre and external contacts to ensure students are provided with the best possible support through exceptional front of house information, advice and guidance.

You must possess excellent IT skills including knowledge on various databases, enrolment and enquiries management systems or software, setting up VLEs, apps and other digital platforms for an exceptional customer experience. Effective communication and inter-personal skills are fundamental to this role and this extends to communications to students, curriculum and other professional services staff as well as external partners. Additionally, you must have experience of leading and managing student support teams responsible for providing information, advice, guidance and support to students on a one-to-one basis and within a group setting, experience of supporting people with enquiries, including appropriate management complex technical enquiries and troubleshooting to ensure accessibility of digital platforms to customers

This post is subject to an Enhanced DBS check and children’s barred list check.

Morley College London is an Equal Opportunities employer. The College aims to reflect the diverse community it serves and welcomes applications from suitably qualified candidates from all backgrounds.