The Role

We are seeking a motivated and forward-thinking Business Analyst to lead business improvement and change initiatives across the College. Working closely with senior leaders and stakeholders, you will identify opportunities to streamline processes, enhance efficiency, and deliver measurable benefits for both staff and students.

This is an exciting opportunity to champion continuous improvement, apply business analysis methodologies, and help shape a culture where innovation, data-driven decision-making, and operational excellence are at the heart of everything we do.

Key Responsibilities

• Lead business improvement projects from scoping and process mapping through to implementation and evaluation.
• Analyse business processes, systems and performance data to identify opportunities for efficiency and service improvements.
• Collaborate with managers and stakeholders to review existing practices and implement sustainable change.
• Use data and meaningful metrics to measure the impact and success of improvement initiatives.
• Facilitate workshops, engage stakeholders, and support teams to embed new ways of working.
• Develop tools, frameworks and resources that promote continuous improvement across the organisation.
• Coach and support colleagues in lean thinking, business analysis techniques and continuous improvement methodologies.

 Who You Are

An analytical and solutions-focused professional with experience delivering successful business improvement and change projects. You can confidently interpret data, challenge existing processes and work collaboratively with stakeholders at all levels to achieve positive outcomes. Experience of Lean Six Sigma, business analysis, project management or continuous improvement methodologies will be highly valued.

Excellent communication and relationship-building skills, enabling you to influence others and gain engagement for change initiatives. Organised, commercially aware and results-driven, you are passionate about continuous improvement and committed to making a meaningful impact within an education-focused environment.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.