The Role:
We are currently looking for an enthusiastic, organised and committed Receptionist to join the Customer Services Team. The postholder will play a key role in delivering a welcoming, professional and efficient front-line service to students, applicants, visitors and colleagues across the College. As the first point of contact, you will provide information, advice and guidance, support student enquiries and ensure all visitors are managed in line with College safeguarding and visitor procedures.
Key Responsibilities:
The postholder will be responsible for managing the College reception and visitor management processes, ensuring safeguarding procedures are followed at all times. They will provide initial course information and application support, directing visitors and enquirers to specialist teams where appropriate. The role will also involve undertaking a range of administrative duties, including processing applications, issuing student ID cards and enrolment letters, supporting student travel enquiries, and assisting with College recruitment and promotional events.
The postholder will also manage telephone and email enquiries, ensuring these are dealt with professionally and directed to the appropriate colleagues where necessary. They will ensure the reception area remains welcoming, organised and well presented.
Who You Are:
The successful candidate will have excellent communication and customer service skills, alongside strong administrative and organisational abilities. You will be confident in dealing with a wide range of enquiries, building positive working relationships with colleagues across the College and ensuring that reception systems and processes operate effectively.
Flexibility is essential within this role, including the ability to provide occasional cover for other members of the Customer Services Team and support wider College activities as required.
What We Offer:
• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.
New City College - London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.