Senior Support Worker

The Role:

As a Senior Support Worker, you will play a central role in ensuring learners with additional needs can participate fully, safely and confidently in their education. You will lead a small team of Learning Support Assistants, coordinate high quality support, and build strong working relationships with families, local authorities and external professionals. This is a hands on role combining learner support, team leadership and collaborative planning.

Key Responsibilities:

• Lead and supervise LSAs, providing day to day guidance, coaching and mentoring to ensure learners’ needs are consistently met.

• Develop and maintain support plans, including risk assessments and PEEPs, ensuring all documentation is accurate and up to date.

• Support learners with complex needs, including personal care, mobility support, physiotherapy exercises and health related tasks.

• Collaborate with internal and external partners such as families, social services, transition teams and local authorities.

• Assist in classroom learning to help learners with learning difficulties and disabilities engage effectively in lessons.

• Ensure compliance and safeguarding by following college policies, maintaining accurate records and promoting equality, diversity and health and safety.

• Contribute to reviews and transitions, including annual reviews, taster days, school observations and learner monitoring updates.

Who You Are:

• A strong communicator with excellent written and verbal skills, able to work collaboratively and use initiative.

• Educated to a good standard with English and Maths at Grade 4 or above, and confident using IT.

• Experienced in providing personal care and comfortable supporting learners with a wide range of disabilities.

• Knowledgeable about supporting learners with additional needs, including those with complex or high needs profiles.

• Organised, proactive and able to prioritise effectively in a busy educational environment.

• Committed to Equality, Diversity and Inclusion and to creating a safe, supportive learning environment.

• Willing to undertake further training such as First Aid, risk assessment or SEND related qualifications.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)

• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).

• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.

• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.

• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.

• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.