Queen Mary’s College is seeking to appoint a full time Help Desk Officer. The site is set on a beautiful multi-use area in the heart of Basingstoke, covering approximately 23 acres. Its educational facilities range from excellent teaching facilities built in recent years to buildings that were original to the Shrubbery School first established in the 1950s. The College operates a commercial theatre, Central Studio and also a Sports Centre. We also attract room bookings/lettings from a vast range of users from the local community and further afield. Over the last few years through having attracted grants and additional funding, we have spent over £20 million in updating, improving and maintaining our site, therefore understandably we are extremely proud of Queen Mary’s College campus.

We serve approximately 2,000 students offering a wide range of courses suitable for all levels. This appointment would be a core member of a three person Help Desk Team. The Help Desk supplies students with solutions for their enquiries and represents the welcoming, helpful and efficient face of the College. The Help Desk can be an intense and highly pressured environment at peak times but offers an exceptionally rewarding role. 

IDEAL CANDIDATE

You will need to be comfortable working with and helping young people as well as having excellent customer service for both internal and external customers. You need to be confident and ready to assimilate a range of tasks such as absence calls, directing students, bus pass allocation, management of the College enquiry inbox and so forth.

You need to have excellent communication skills both verbally and in writing. Working in this environment requires a friendly and approachable demeanour, and good organisational and people skills. The ideal applicant is a person who has the reputation of the College at the forefront of everything they do. You need to understand how to apply your initiative and work well as part of a team. In addition you need to have flexibility in meeting the challenges of the role where no two days are the same. 

Purpose of Job: 

To ensure the highest levels of customer service in seeking solutions for student enquiries. To represent the welcoming, helpful and efficient face of the College.

Key Outcomes: 

• Protecting the brand and reputation of the College

• Excellent communication with students, staff, external contacts and site users.

Specific responsibilities:  

• Telephone enquiries

• Monitoring of College inbox

• Absence call processing

• Outgoing post/franking

• Bus/train pass allocation

• Admin tasks associated with the running of the Help Desk and other support functions

• To undertake such other duties as may reasonably be requested

Closing date: Noon Thursday 8 October 2020

Interview Date: Thursday 15 October 2020

Full-time: 37 hours per week usually worked between 8.30am and 5.00pm Monday to Thursday and between 8.30am and 4.30pm on Fridays £17,830 per annum

Full-time term time: 37 hours per week usually worked between 8.30am and 5.00pm Monday to Thursday and between 8.30am and 4.30pm on Fridays. Pro-rated to term time £15,421 (45.1 weeks)