IT 2nd Line Support Engineer

£24,813 - £28,379 per annum (dependent upon qualifications and experience)

You will be working in the IT team with the IT Services manager and other Engineers, specifically to provide hands on direct support the Staff and Student End users of the systems provided by IT. You will come from an IT background with experience of providing excellent customer service. You will need the experience and confidence to work with end users at all skill levels.

Working to objectives and timescales set by the IT Service Manager and senior team colleagues, you will be working to professional levels of good practice in line with College policies & procedures and in accordance with legal requirements. The Post holder should have a good level of end use IT experience and a good level of experience with Microsoft 365 administration.

The role will involve interaction with teaching, business and student IT users, therefore it is important that the post holder has excellent interpersonal skills.

Closing Date: 15 April 2024

We reserve the right to close this vacancy early should sufficient applications be received.

Benefits include:

•  Eligibility to join a defined contribution pension scheme
•  Free on-site parking
•  Occupational Sick Pay Scheme
•  Occupational Maternity Pay Scheme
•  Flexible Working Policy
•  Holiday entitlement of 23 days plus Public and Bank Holidays along with college closure days at Xmas.
•  Access to an employee assistance scheme
•  On-site gym at the Sparsholt campus
•  Facility to purchase Sparsholt produce including plants, flowers, fruit & vegetables, fish, venison and turkey.
•  Access to discounted hair and beauty treatments at the Andover campus
•  Ability to access a range of CPD events and support with undertaking professional qualifications
•  Various food outlets and eateries offering good value food and drink at competitive prices

There is a nursery on the Sparsholt campus operated by a commercial provider