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IT Helpdesk Support Assistant

High Street, Egham, Egham, Surrey, TW20 9DR
Strode's College
Full Time
£20,998 - £23,478
22nd October 2021
Start Date
To be confirmed
5th November 2021 12:05 PM
Contract Term
Fixed term contract
Job ID
Start date
To be confirmed
  • Contract type: Fixed term contract
  • NQTs Considered:
  • Job ID: 1184647

Are you an IT professional looking for a fresh challenge and do you have experience of providing 1st line support?

The IT Helpdesk Support Assistant is an exciting opportunity for a suitably experienced and qualified candidate to be a part of the IT department in a predominantly first line technical support role.

About us

We are part of The Windsor Forest Colleges Group which was formed through a partnership between East Berkshire College and Strode’s College in Egham. Delivering high quality education and training to over 8,000 students and businesses each year, we offer state-of-the-art learning environments at our three main campuses: Langley College, Strode's College and Windsor College.

Our mission is to inspire ambition and make a positive difference to lives through learning. We are keen to recruit talented individuals who are passionate about helping us to deliver the highest standards of education and training to local people, communities and businesses. In return, we offer a supportive and inclusive working environment, where everyone’s skills and ideas are valued and respected.

The Role and You

As an IT Helpdesk Support Assistant, you will be responsible for providing 1st line support to College campuses and ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. This includes logging all support calls and service requests and administer using the appropriate service desk software and working to any agreed Service Level Agreement.

You will also be responsible for the Reprographics room and associated equipment and responsible for placing and monitoring orders made for all of the Information and Business Systems Technology Department.

The successful applicant will hold an A+ or equivalent qualification (e.g. BTEC, Diploma in AV / IT or City & Guilds) or equivalent 1 year’s relevant experience.

For further details of the role and the person specification please see the job description.

This is an opportunity for a passionate individual who wishes to work in a truly stimulating and rewarding environment.

Contract: Fixed term until 31st July 2022

Our staff benefit from:

  • Excellent work/life balance - Support roles enjoy 27 days plus bank holidays
  • Excellent career progression opportunities for ambitious staff
  • Subsidised professional qualifications
  • Access to excellent defined benefit pension schemes
  • Free on-site parking at all sites
  • Cycle to Work Scheme and Season Ticket Loans
  • Family friendly policies to support Work Life Balance
  • NUS cards offering a wide range of discounts
  • On-site Costa and Starbucks 
  • Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College

Please be advised that the vacancy will close midday on Friday 5th November 2021

Interviews will be held on Friday 19th November 2021

To apply please visit our website and complete the online application form.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.


Safeguarding Statement:

Strode's College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Strode's College

Strode's College