The Mead Educational Trust is an energetic and dynamic family of 13 primary and secondary schools in and around Leicester. As a family of schools, we use our collective strength and talents in order to make a positive difference to our children, young people and communities. Every person who works for TMET has a role in helping our children succeed, from premises officers to teaching assistants to office administrators.
At the heart of all we do is a commitment to provide our children with access to a world-class education, our schools with excellent school-to-school support, and our staff with high quality professional development. Our people really are our greatest asset and we are always looking for ways to help them develop and grow their careers. We have a brilliant team of staff who support and encourage each other, within and across our schools and central Trust.
Prime objectives of the post
To support the provision of high quality and professional ICT services to all staff and students within the Trust academies and stakeholders.
Main Duties and Responsibilities
1. Provide 1st and 2nd line technical support to staff, students, stakeholders and parents.
2. Installation and maintenance of the Trusts IT estate covering both hardware and software.
3. Manage own workload through the allocation of calls via the Service Desk, on site requests and projects set by the Head of IT Services & IT Helpdesk Manager.
4. Providing first and second line ICT support to staff, students and all TMET stakeholders.
5. Assist with the creation and maintenance of user accounts across platforms and systems – where required; escalate issues, breaches and permission requests to colleagues.
6. Maintenance of all ICT rooms and equipment (including PCs, Laptops, Chromebooks, iPads, Projectors, Interactive Boards, WiFi Access Points, Switches, Phones etc).
7. Evaluate new and existing software, making recommendations to Head of IT Services & Helpdesk Manager.
8. Attend and contribute to ICT related meetings with IT colleagues and Academy staff where required.
9. Keeping the ICT software/hardware inventories up to date.
10. Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken.
11. Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment..
12. Install and configure software, adhering to software acceptable use policies.
13. To comply with the Trust’s child safeguarding procedures, including regular liaison with the designated child safeguarding person over any safeguarding issues or concerns.
14. To comply with Trust policies and procedures at all times.
15. Undertake other reasonable duties (with competence and experience) as requested, in accordance with the changing needs of the Trust.
External: Contractors, suppliers, parents, external agency professionals, other government and local authority staff, other staff from academies and schools.
Internal: Students, staff, board and Academy council members, parents and any other visitors to the Academy.
• To take part in any CPD activities appropriate to the role.
• The post holder will be required to undertake any other professional duties as required by the line manager and/or the head teacher.
The successful candidate will be required to undertake an Enhanced DBS Disclosure check.
This post will involve contact with vulnerable groups (children, young people and/or adults) and is therefore, exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced Disclosure and Barring Service (DBS) Disclosure check. This exemption means that shortlisted applicants for this post will be required to declare all criminal convictions, cautions, reprimands, and bind- overs both spent and unspent in their application, before interview and regardless of the passage of time.