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IT Service Desk Manager

Wellsway Multi Academy Trust
Full Time
£30,507 - £32,878 p.a. FTE
28th July 2020
Start Date
As soon as possible
6th August 2020 12:00 AM
Contract Term
Job ID
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1110079

IT Service Desk Manager

Start: As soon as possible

Salary: Grade 8, points 27 – 30

£30,507 - £32,878 (full time equivalent)

Location: Based at Wellsway School, Keynsham (near Bristol/Bath)

Contract: Full time 37 hours per week

Term: Permanent, All Year Round

We are looking for an experienced and professional individual to manage our IT Support technicians. You will build on the excellent reputation we already have for providing first class support to all our users across all 15 schools.

The ideal candidate will be:

  • An excellent communicator.
  • Customer focused and determined that our users will receive excellent support at all times.
  • An outstanding IT Technician with, ideally, demonstrable level 3 experience.
  • Have significant experience of working in both primary and secondary school settings.
  • A team player and, ideally, experience of team leadership.
  • Flexible and adaptable in your approach to work.

You will be expected to co-ordinate the activities of the 7 IT support technicians across the Trust and work alongside the IT Infrastructure Team comprising three Systems Administrators. You will work with the Head of IT Services on projects, mainly those involving end-user devices but potentially others depending on your experience. In addition to the management aspects of the role, you will still need to “get your hands dirty” by carrying out the duties of an experienced senior IT Technician.

The IT Services team is committed to professional development and sees it as a key priority to support each other in gaining skills to prepare you for future career progression either within the Trust or elsewhere. Indeed, the structure of the IT Services team is intentionally designed to allow colleagues to progress their career as their skills develop.  

In return we offer:

  • A competitive salary
  • An opportunity to work in a supportive team from whom you can learn, develop and grow
  • An energised and professional working environment
  • Benefits include: pension scheme, discounted sports centre/gym membership, free wellbeing support & medical cover, free on-site parking, cycle to work scheme and Tax-Free Childcare.

Wellsway Multi Academy Trust is a growing group of schools in Bristol and Bath, incorporating 3 secondary schools, 1 studio school, 1 special school and 8 primary schools. We also support 2 additional primary schools outside the Trust and are always looking for other organisations we can support. Details about the Trust can be found on the Wellsway Multi Academy Trust website.

Closing date for applications: 23:59 Wednesday 5th August 2020. 

Interviews are expected to be held on Wednesday 12th August 2020.

Due to current Covid-19 restrictions, interviews may be held remotely online e.g. via Teams/Zoom, but we can provide the opportunity to visit our main site in Keynsham (which houses 5 of our schools) on that date or earlier in that week. If so, we may interview you face-to-face. Every effort will be made to try to accommodate any specific requirements so no one is at a disadvantage.

No CVs or Agency.

We reserve the right to close advertisements early. Advertisements will therefore close at 23:59 either on the advertised closing date, or the day the decision has been taken to close the advertisement early.

To apply:

  • Click on the ‘Apply Now’ button
  • Download the Job Description/Person Specification and Application Form
  • Upload and submit your completed application form together with a cover letter

Wellsway Multi Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Your suitability to work with children and young people will form part of the selection process. For this post, prior to appointment Wellsway Multi Academy Trust will apply for a satisfactory enhanced Disclosure and Barring check, a Children’s Barred list check, two satisfactory references, satisfactory pre-employment health screening and for Teachers, a Prohibition Check in relation to the children’s workforce. In some settings a Declaration will be required in order to meet our obligations under the ‘Disqualification under the Childcare Act 2006.


Safeguarding Statement:

Wellsway Multi Academy Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
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Wellsway Multi Academy Trust

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Wellsway Multi Academy Trust