An enthusiastic & suitably competent Apprentice is required to support the development of the group. The successful candidate will have a good intellect, work ethic & a practical aptitude for IT. You will support with diagnosis and resolution of routine system & network issues and ensure that helpdesk tickets are kept up-to-date.

Information Communications Technician - Level 3

Training to be received both at the employer's offices and at Cirencester College

Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice is likely to be offered a position within our growing IT Team, either working in Cloud Services, Desktop Support Role, or potentially dealing with Networking and Infrastructure matters.

Hours, Salary & Benefits:

Hours: 5 days a week, (40 hours). 8:30am - 5:30pm with 1 hour unpaid lunch break.

Expected duration: 19 - 24 months

Apprenticeship Level: Advanced, Level 3. Fully funded training with job opportunities once completed.

Salary: £22,000 - £26,000 pa (age dependent). 

After you have completed year 1 of your apprenticeship, your salary will be reviewed.

Benefits:

• 5% employer pension 
• Free lunch if working in one of our schools 
• 25 days holiday + bank holidays per annum 
• Access to the group's counselling scheme 
• Discretionary Christmas stand down

Job Description:

Working within the expanding central IT Team, under the supervision of the IT Service Manager, the IT Solutions Apprentice takes responsibility for:

• The efficient management of the IT Helpdesk
• The diagnosis and resolution of routine system and network issues
• The configuration and installation of new hardware 

A full induction as well as system and network familiarisation will be provided. There are also likely to be opportunities for continuous professional development and technical qualification once the Apprenticeship has been completed.

During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the supervision of the IT Service Manager.

Skills & Qualifications:

• GCSE or equivalent Mathematics (Grade 9-4 / A*-C) essential
• GCSE or equivalent Computing / Computer Science (Grade 9-4 / A*-C) desirable
• GCSE or equivalent English (Grade 9-4 / A*-C) desirable

Essential:

• Strong computer skills including MS Office and Email (Outlook)
• Working knowledge and experience of Windows 10 and 11
• Ability to work independently and solve problems, escalating where appropriate
• Basic knowledge of Apple Mac, iPads and iPhones
• Understanding of business networking structures and methods

Desirable:

• Knowledge of Windows Server Active Directory
• Experience of supporting MS Office 365, OneDrive and SharePoint
• Experience with remote support services

To see full job description, please read the candidate pack attached.