We are looking to recruit to our current team, an IT Service Site Manager, who would be primarily based at William Hulme’s Grammar School (WHGS), whilst also working as part of a regional ICT delivery service to 11 academies. WHGS is a well-established 3-18 Academy and is the most over-subscribed school in Greater Manchester with a long and distinguished history. It has a very inclusive and diverse community with over 40 languages spoken and our school is truly representative of Manchester’s rich multi-cultural heritage.  We welcome applicants from all backgrounds and particularly those committed to diversity and inclusion.

The role of IT Service Site Manager will involve working as part of a team to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the school.

We are looking for a highly adaptable and knowledgeable candidate with the ability to solve technical problems. Ideally, the candidate will have experience of managing a Helpdesk function with a focus on delivering an outstanding customer service. The candidate will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of first/second line issues ranging from hardware through to software is required. The role includes the line management of staff ensuring they are performing and delivering an effective service to support teaching and learning. The post holder will also work to ensure the service resolves issues within the SLAs agreed upon with the school.

WHGS and United Learning are very forward thinking and are working towards a ‘blended learning’ environment of education within the classroom and remotely using the Microsoft 365 platform, notably Teams, SharePoint and OneDrive so experience in this technology is seen as essential.

The position is full time (37.5 hours per week), all year round. Although the role has predominantly fixed working hours, it may involve, where the business requires, both evening and weekend work. The role holder will therefore need to demonstrate a degree of flexibility and willingness to work unsociable hours if called upon. It is expected that the post holder will adapt their working hours around the business needs of the academy and IT service. The post comes with 25 days holiday entitlement in addition to Bank Holidays and the successful candidate will be enrolled automatically into the Local Government Pension Scheme (LGPS) run by Greater Manchester Pension Fund (GMPF).

Benefits - Employees of United Learning are offered employee benefits through its reward scheme, United Rewards. United Learning has teamed up with Perkbox to offer employees over 250 exclusive benefits, all through their easy-to-access platform and mobile app.  Featuring a huge range of perks, from discounted cinema tickets and holidays, to money off meals out at restaurants and savings on food, technology and clothes shopping. They also offer salary sacrifice schemes such as 25% off gym membership and Cycle to Work - which offer tax and NI savings on new bikes. 

Closing date: Wednesday 29 September 2.00 pm Interviews: Thursday 7 October 2021