INTRODUCTION
Wishford Education is seeking an organised, proactive and customer-focused Customer Service & Admin Coordinator to join our commercial team on a temporary basis. This role will play a key part in delivering exceptional customer service and efficient administrative support for our flagship offerings: Westonbirt Summer School, Hatherop Castle Summer School and Discover Activity Camps.
You will be a key point of contact for families and participants, ensuring smooth communication and handling queries with professionalism. During operational months (July and August), you will also support the on-the-ground coordination of bookings and customer needs, working closely with the wider commercial team.
HOURS, SALARY & BENEFITS
Location: Hybrid – occasional in-person days at Westonbirt School commercial office
Contract Type: Temporary (April – August 2026)
Hours: Full-time (5 days per week; during July and August, 5 days will include weekends with rota-based days off)
Salary: £27,000 per annum (pro rata)
Benefits include:
- Accommodation (if residential)
- Three meals per day
- Free parking on site
- Fully paid DBS check
- Safeguarding training
- First aid training
DUTIES
Customer Service
- Respond promptly and professionally to customer inquiries via phone and email
- Manage booking systems and maintain accurate customer records
- Handle complaints or issues with empathy and escalate when necessary
- Provide clear and timely communication to parents and guardians regarding schedules, policies and updates
Administrative Support
- Prepare and maintain documentation, reports and operational schedules
- Support logistics for summer schools and activity camps including accommodation and transport arrangements
- Assist with internal communications and coordination across commercial and operational teams
- Operational Support (July and August)
- Be available for weekend work as part of a rota system
- Liaise with camp and school staff to resolve issues quickly and effectively
PERSON SPECIFICATION
Person Specification
Essential:
- Previous experience in customer service and administrative roles
- Excellent communication and organisational skills
- Ability to manage a varied workload and meet deadlines
- Strong attention to detail and problem-solving skills
- Proficient in Microsoft Office and comfortable with booking or CRM systems
Desirable:
- Experience in education, hospitality or events sectors
- Familiarity with safeguarding and child protection procedures
To see full job description, please read the attached candidate pack.
Wishford Education - Commercial is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to understand and share this commitment. We have a shared commitment to develop a culture of respect, where discrimination is not tolerated. We welcome all applications, including those from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.