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Help

Jobseekers and Recruiters Help

Please find below, a number of frequently asked questions (back to help):

Help for Jobseekers

If you are using Eteach to find work please refer to our help section for candidates below:

For more help & guidance please call our candidate management team on 0845 226 1906.

Help for Recruiters

REGISTRATION/LOGIN

EDITING/UPDATING YOUR ORGANISATION’S DETAILS

MANAGING VACANCIES

MANAGEMENT INFORMATION

REGISTRATION

How do I log in?

If you are a member, you can log in using your member login details (your email address and password). You should have received an email confirming your details. If you have forgotten your password, ask for it to be emailed to you. If you have forgotten your login email address or cannot remember if you are registered with Eteach, just call our Support Team on 0845 226 1906.

I have typed in my password and email address correctly, why can't I log on?

Are you using the correct password? To check, ask for your password to be re-set and emailed to you. If you are using the correct password and problems persist, please call our Support Team on 0845 226 1906.

I am trying to register, but keep getting an error message - what could be the problem?

If you are getting the message 'This email is already registered on our system', you may have registered with Eteach in the past and your details still exist on the system – either as a recruiter or a candidate. Please try using an alternative email address and password to register with.  If problems persist, please call our Support Team on 0845 226 1906.

How do I change my login details?

Log in using your existing details. Once on your ‘Candidate Page’, the option to change your password is located at the bottom of the page, on the left hand side. This will open a pop up box which will prompt you to provide your ‘old’ password and to then create a new one.

EDITING/UPDATING YOUR ORGANISATION’S DETAILS

How do I change my organisation’s details?

Log in using your existing details. This will bring up your ‘Recruiter Dashboard’. On the second row of buttons presented, click on the heading ‘My Account’, which will take you to a list of options from 1 to 10. Click on the purple box next to ‘Institution Details’ (number 1) and amend the details as necessary.

How do I add/amend text in my organisation’s profile?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the heading ‘My Account’. At the bottom of the list on the left hand side, you will see the option to ‘View your recruiter profile’. This will take you to your ‘Career Site’ where you can edit the information detailed under ‘About Us’, ‘Overview’, etc.

How do I add an award to my organisation’s profile?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the heading ‘My Account’, then click on the purple box next to ‘Logo / Crest and Awards’ (number 4). Any awards that are currently displayed on your ‘Career Site’ are listed, along with a dropdown menu containing all awards Eteach have previously added. If you wish to add an award that is not featured in the dropdown menu, please call support on 0845 226 1906 and we will ensure the relevant award is added for you.

If you wish to add an award that is not feature din the dropdown menu, please call support on 0845 226 1906 and we will ensure the relevant award is added for you.

How do I add/amend my key contacts?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the heading ‘My Account’, then click on the purple box next to ‘Key Contacts’ (number 5). This will bring up a screen which displays your existing contact details for your Finance Contact and your Technical Contact and allows you to change their details.

How to I add/amend the details of my Administrators?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the heading ‘My Account’, then click on the purple box next to ‘User Administration’ (number 6). This will bring up a screen which displays your existing administrators and allows you to change their details by clicking edit or delete. You can also add a new administrator on this screen by simply clicking the “Add a new administrator” button. This function is only applicable to Principle Administrators.

How do I add/edit my organisations supporting documents?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the heading ‘My Account’, then click on the purple box next to ‘Document / Link Management’ (number 7). This will bring up a screen which displays a list of the different types of document which you are able to upload onto the system.

To upload a document, simply click on the purple box next to the relevant document type. This will bring up a screen which enables you to browse and select the appropriate document from your computer files.

If a document has already been uploaded, click the brown box (magnifying glass) next to the relevant document type to preview this document.

If you wish to replace the existing document, simply click the purple box next to the document you wish to replace. Tick the ‘delete file’ box next to the attached document, browse and select the new document you wish to replace it with, then click ‘upload’. This will then automatically replace the existing document.

To upload a document, simply click on “Upload” next to the relevant document type. This will bring up a screen which enables you to browse and select the appropriate document from your computer files.

If a document has already been uploaded, click the “Preview” link next to the relevant document type to preview this document. If you wish to replace the existing document, simply click the ‘Upload’ link, next to the document you wish to replace, browse and select the new document you wish to replace it with and click ‘attach’. This will then automatically replace the existing document.

MANAGING VACANCIES

How do I add a vacancy?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on ‘Add a Job’ and complete the boxes provided. If you require any support, please contact Eteach on 0845 226 1906.

How do I edit a vacancy?

Log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the ‘Manage Jobs’ button on the top row. This will take you to your live vacancies, where you will find an edit button to the right hand side. Click on this and it will take you to the same ‘Add a Job’ facility.

How long will my vacancy be advertised for?

Your vacancy will be advertised for the time period that you specify on the vacancy loading form but this can only be for a maximum of 42 days.

What happens to my vacancy after the closing date has passed?

Once your vacancy has closed, it will fall into the ‘Expired’ tab located within ‘Manage Jobs’.

Can I submit a vacancy but not release it immediately?

Yes. When completing the vacancy submission form, you will be asked for a “Vacancy Live from Date”. You may set this date to any future date that you wish to and until that date, your vacancy will be stored in your “Pending” file. This file can be accessed via the ‘Manage Jobs’ page by clicking the “Pending” tab.

How will I know if I have had an application to one of my vacancies?

If you have opted to receive completed application forms to a specific email address, you will receive these directly from Eteach. A copy of the application form is also stored on your Applicant Tracking System (ATS), located within the ‘Manage Applications’ section of your ‘Recruiter Dashboard’. If you have opted to use our ATS, you will receive an email from Eteach to your specified email address advising you to log on to your ‘Recruiter Dashboard’ to view.

MANAGEMENT INFORMATION

How can I access my management information?

To see how many times a certain vacancy has been viewed, the application form downloaded, or how many application forms have been received, log in using your existing details. Once on your ‘Recruiter Dashboard’, click on the ‘Manage Jobs’ option on the top row. You will then be able to access you live or expired roles. Columns 7, 8 and 9 contain the statistics for views, downloads and applications. Should you wish for a report on all vacancies advertised for a certain period of time, please contact 0845 226 1906 where a member of the team will be able to help.