Delivery and Support Officer - Special Educational Needs
Salary: £19,655 to £22,604 p.a
37 hours per week
Here in Swindon we understand what matters to our residents: an affordable home, good education, job opportunities and quality of life in a great location, as one of the UK’s fastest growing towns.
That is why we are working with partners to deliver our ambitious vision for Swindon so that the borough continues to thrive in the future and benefits from well-managed growth, investment and regeneration.
About the role
We are recruiting for our newly restructured Special Educational Needs and Disability local authority service. This is an opportunity to join a new extended team to help shape the future service we offer the children, young people and families in Swindon.
The Special Educational Needs and Disability service are part of Swindon’s One Children’s Service and are responsible for managing all statutory assessment processes for SEND across the Council and take a lead across the action plan for SEND improvement in the area. We are a friendly and supportive team and actively encourage innovation and great teamwork.
In this key role, you will be responsible for
1. supporting the service to run efficiently every day
2. making sure there are good quality and up to date documents and correspondence from the service
3. arranging and managing service events and working groups
4. helping to check and track the quality of our service
5. answering questions and queries from customers, through the telephone, service inbox and postal communications
6. maintaining accurate case records for children and young people
7. maintaining digital files and working with other services to share information needed by and from the service
You will work closely with other members of the service and form a key part of our business team, ensuring a positive, responsive, efficient and timely SEND service.
You will directly support and affect the improvement of outcomes for children and young people with special educational needs and disability.
"Being a parent to a child with SEND can be stressful, confusing and frustrating. Getting the help our children need can feel like a minefield…... To have someone that is passionate about our children and want to go that extra mile to support us is invaluable…. When you have an excellent SEND Officer they go the extra mile to get the best possible service for our children and we really appreciate it."
Swindon Parent Carer Forum (Swindon SEND Families Voice).
You will have experience in an office environment and be familiar with a range of computer applications. Possessing the ability to prioritise and work efficiently under pressure as an individual and a team member.
You will be well organised and systematic in how you approach tasks. Possessing a strong customer service focus and will work well within a team.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).
In return, we offer:
• Flexible working
• Minimum of 25 days holiday
• Free car parking close to our central Swindon campus or on campus as a reasonable adjustment
• A career average revalued earnings (CARE) pension scheme
• Leisure Discounts/ Legal Services discounts
• Eating Out, Shopping and Entertainment discounts
Closing date: 24 January 2020
Interview date: 4 February 2020
Swindon Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.