The digital and learning resources assistant will be the first point of contact for enquiries and support within the college’s resource centres. The role will involve dealing with enquiries from staff, students, potential students as well as stakeholders.
Main duties and responsibilities
To operate the help desk for learning resources and IT/digital support
Deliver an effective and customer focused help desk:
o Act as the first line contact for the IT/digital support contact line, recording support requests in relevant systems for next tier support or direct support of the customer with their query
o Record issues and returns of both learning resources and digital equipment in the relevant system
o Support with bookings of equipment and facilities such as computer bays and AR/VR centre items using relevant systems
Support customers/users of the resource centre with accessing resources and basic use of software/systems such as:
o Microsoft Office and Microsoft 365
o Use of Microsoft Teams
o Using internal college systems such as support tickets etc
o Smart Assessor
Supervise the use of resource centre facilities for students independently working and also group sessions
Deliver and manage small workshops with students or staff on resources, packages and systems to develop their skills and/or knowledge – providing digital resources/help articles as part of the process
Support in the development of resources and support articles, such as, but not limited to:
o Use of IT Systems
o Research and referencing
o Identifying books/electronic resources to support courses (e.g. eBooks)
Support with sourcing and procuring resources and equipment within the resource centre, but also support cross college IT – in line with the college’s financial regulations and electronic finance system
Support with the operations of the college’s main print room, to provide printed resources for students, but also high-end print for marketing material – along side support with the ordering of paper for cross college use
Become proficient in the college’s applicant and enquiry process to support the open event and enrolment process, alongside these cross-college events, gain understanding in the IT onboarding process to students to support enquiries
Ensure that the resource centre, is tidy and safe, promoting a professional environment
To undertake any other duties commensurate with the grade of post as may be requested of you by your line manager at your initial place of work or at any other premises which the Corporation currently has or may subsequently acquire.
To know and abide by the Health and Safety rules within the College and be aware of good practice in the working environment.
To know and abide by the College policies in respect of Equality & Diversity and Safeguarding.
Telford College of Arts and Technology is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.