School: Swindon Academy
Job Title: ICT Technician
Required: week commencing 23.08.2021
Salary: £18,135 per annum
37.5 hours per week over 5 days.
Swindon Academy is looking for a hardworking and enthusiastic ICT Technician. In this exciting role, the successful candidate will support delivery and effective deployment of the ICT system, including maintenance and support of ICT networks and associated technologies, ensuring that they support curriculum and administrative systems and the long term vision to raise educational standards.
The successful candidate will ideally have strong knowledge of computer systems, networks including working knowledge of a range of ICT software, hardware and other resources.
This is an interesting and wide-ranging role, which will be suited to a determined and detail-oriented individual. Candidates must enjoy working in a fast-paced environment, be flexible to change and be able to manage a diverse workload. The successful candidate will be people-focused, have a positive outlook, be able to build strong relationships with stakeholders and will be excited to develop this role.
In the role of ICT Technician you will:
- offer support and training to staff and students to enable effective use of the ICT systems.
- assist the Network Manager in the installation of computer equipment, maintaining equipment and making sure that all equipment is set up ready for use.
- manage the Helpdesk, adding and updating support calls, discriminating between incidents and problems, interpreting detailed diagnostic information.
- provide the Network Manager with reports from the Helpdesk support log to provide management information on the volume and nature of requests.
- maintain a register of all software licences held.
- manage the deployment of software and updates, providing management information on utilisation, licencing, costs and performance metrics to the Network Manager.
- assist the Network Manager and in specifying, installing and testing new software, making it available to staff and students.
- be familiar with the server and network infrastructure in order to install and set configuration options for equipment such as switches and routers and perform diagnostic and recovery routines on network equipment.
- troubleshoot perceived problems with the systems and take appropriate action to escalate or remedy the fault.
The ideal candidate will:
- be educated to A level or degree standard;
- have GCSE (or equivalent) in maths and English, level C or above;
- have experience and interest in the field of ICT
- have experience in troubleshooting hardware and software problems.
- have experience in remote software deployment.
- have experience in using a Helpdesk system.
- have knowledge of computer systems, networks including working knowledge of a range of ICT software, hardware and other resources.
- have understanding of how to deal with confidential information and understanding of data protection legislation.
Swindon Academy is committed to safeguarding and promoting the welfare of children and young people therefore there is an expectation that all staff and volunteers share this commitment. The successful candidate will require an enhanced DBS disclosure (formerly known as an enhanced CRB disclosure).
Why choose us
At Swindon Academy, we pride ourselves on a team of staff who are supportive, friendly and dedicated to providing the very best teaching and learning for our students. Staff across the academy set a culture of high expectations and continuous improvement for students which, in turn, is reflected in the emphasis we place on continuing professional development (CPD) for our staff.
Swindon Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.
Our schools work as a team and achieve more by sharing than any single school could. Our subject specialists, our group-wide intranet, our own curriculum and our online learning portal all help us share knowledge and resources, helping to simplify work processes and manage workloads for an improved work-life balance.
As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing. Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.
Swindon Academy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.