The Schools Desktop Support Analyst role will be based in Bassaleg School, which is a Secondary school located in Newport. It will be part of an established SRS Education Service covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The role is of a technical nature covering desktop support but also requires excellent communication skills to liaise with school providing support and advice. This post will be located within Bassaleg School, however this may be subject to change dependant on the needs of the service.
As a successful Schools Desktop Support Analyst, you will:
● Provide 1st/2nd line support to teachers, support staff and pupils in Bassaleg School;
● Have experience of desktop support;
● Have some experience of network troubleshooting;
● Provide escalation to 3rd line where necessary;
● Strive to meet and exceed Service Level Agreement (SLA) performance targets;
● Have a good working knowledge of IT hardware and software within a schools environment;
● Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
● Work and adapt to working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
For an informal discussion regarding this vacancy, please see contact details on the attached job advert
Please e-mail completed applications to the address on the attached job advert. CVs cannot be accepted.
Torfaen County Borough Council strive to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment.
Closing Date: 12 Noon 10th September 2020
Post Ref: REQ002605 - 1009
Bassaleg School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
We are legally obliged to ask you to provide evidence of your right to work in the UK. If you are invited to interview, you will be asked to provide appropriate documents such as your full birth certificate/passport/work permit in accordance with the Asylum and Immigration Act 1996.
This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all applicants. This will include an enhanced check with the Disclosure and Barring Service.