Shared on behalf of Torfaen County Borough
The Schools Desktop Support Analyst role will be based in Llanwern High School, Newport. It will be part of an established SRS Education Service which covers schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The role is of a technical nature covering desktop support but also requires excellent communication skills to liaise with schools providing support and advice and will be a valued member of Llanwern High School.
As a successful Schools Desktop Support Analyst, you will:
Provide 1st/2nd line support to teachers, support staff and pupils in Llanwern High School;
Have experience of desktop support;
Have some experience of network troubleshooting;
Provide escalation to 3rd line where necessary;
Strive to meet and exceed Service Level Agreement (SLA) performance targets;
Have a good working knowledge of IT hardware and software;
Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
Provide some SIMS support to school and liaise with the NCC SIMS Team for assistance;
Work and adapt to both working within a team and individually.
Working hours will be Monday to Friday 8am until 4pm with a 30-minute lunch break. 41 weeks per year fixed to 39 Term time weeks with the remaining 2 weeks split across specific events within the school diary that will require support. These will be agreed and diarised at the start of the academic year.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
We are legally obliged to ask you to provide evidence of your right to work in the UK. If you are invited to interview, you will be asked to provide appropriate documents such as your full birth certificate/passport/work permit in accordance with the Asylum and Immigration Act 1996.
This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all applicants. This will include an enhanced check with the Disclosure and Barring Service.