Education & Lifelong Learning
SEN Casework & Parent Partnership Officer
Ref. ED50233102 Grade 6 £24,799 - £28,785
The SEN Casework Team operates in a fast-paced interpersonal environment involving children and young people with severe and complex special educational needs. The team administers the council’s statutory functions under the SEN Code of Practice for Wales 2002, and have significant contact with members of the public and other professionals from within and outside Cardiff, schools, and other settings.
The SEN Casework and Parent Partnership Officer will support and assist the Senior SEN Casework Officer to:
• Manage a caseload of pupils with special educational needs on a day-to-day basis in accordance with relevant legislation, policies and guidance.
• Ensure responses and actions to all customer contact is responded to within the required timescales and in accordance with Council and statutory/legislative standards
Job specific duties include:
1. Managing the delivery and resourcing of an effective service to fulfil the council’s statutory obligations under the SEN Code of Practice for Wales 2002, and the ALNET Act 2018, as set out in the new ALN Code and ALN Regulations.
2. Developing and maintaining effective relationships with internal and external stakeholders to ensure continuous business improvement and change.
3. Ensuring service meets objectives, targets and quality standards achieving high levels of customer service and satisfaction particularly in relation to parent partnership, mediation and disagreement resolution to reduce the risk of appeals and complaints.
4. Ensuring compliance with council policies, procedures, legislative and statutory requirements.
To be considered for this position you must have:
• A positive and measured outlook, and the ability to work collaboratively and co-operatively with others.
• Experience of working within an area where statutory regulations apply.
• Detailed working knowledge of special educational needs legislation and other associated legislation.
This post is subject to Disclosure and Barring Service Enhanced checks.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
As a large public sector organisation, it is important to us that we support the economic wellbeing of our citizens and that our workforce better reflects the communities we serve. Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals:
aged under 25
not in employment, education or training
from our local communities including in particular those from the Cardiff BAME community and LGBT+ communities
able to communicate fluently in Welsh
Cardiff LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.