As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Customer Services Assistant?
We have three positions available:
* 1 full-time, working 37 hours per week
* 2 part-time, working 25 hours per week
These roles are all year round, and can be based at any of our Weston-super-Mare campuses.
Day to day duties of the role
* To provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation.
* To assist switchboard services to ensure the achievement of a minimum standard of 95% answer rate.
* To provide a clerical support to the CIS team where required.
* To assist with all communication services including, but not limited to, Livechat, email and WhatsApp.
Required skills and qualifications
* Team player, committed to working effectively and supportively with others, both within the department and the wider college.
* Professional, warm and friendly manner with exceptional interpersonal skills.
* Demonstrate a polite, effective and efficient phone manner.
* Exemplary Customer Service skills and commitment to the delivery of a wholly customer focused service.
Benefits
* Generous holiday entitlement
* 2-week Christmas closure
* Potential for hybrid working opportunities
* Dedicated staff welfare officer and wellbeing champions
* Generous pension scheme
* Local and national staff discounts
* Free parking across sites
* Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
* Focus on staff wellbeing
* Wellbeing@weston hub
* Eye care including free eye test and a contribution towards glasses
* Annual staff conference with guest speakers
* Employee assistance programme - available 24/7, 365 days a year
* Training and development opportunities with a focus on progression
Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
Weston College Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Successful applicants will be required to complete an Enhanced DBS check and/or obtain the appropriate prison clearance before starting the role and maintain this throughout employment.
