Help

Recruiters Help

Please find below, a number of frequently asked questions (back to help):

REGISTRATION/LOGIN

EDITING/UPDATING YOUR ORGANISATION’S DETAILS

MANAGING VACANCIES

MANAGEMENT INFORMATION

REGISTRATION

How do I log in?

If you are a member, you can log in using your member login details (your email address and password). You should have received an email confirming your details. If you have forgotten your password, ask for it to be emailed to you. If you have forgotten your login email address or cannot remember if you are registered with Eteach, just call our Support Team on 0845 226 1906.

I have typed in my password and email address correctly, why can't I log on?

Are you using the correct password? To check, ask for your password to be re-set and emailed to you. If you are using the correct password and problems persist, please call our Support Team on 0845 226 1906.

am trying to register, but keep getting an error message - what could be the problem?

If you are getting the message 'This email is already registered on our system', you may have registered with Eteach in the past and your details still exist on the system – either as a recruiter or a candidate. Please try using an alternative email address and password to register with.  If problems persist, please call our Support Team on 0845 226 1906.

How do I change my login details

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “My Login Details” which is Number 7 on your list of options. This will bring up a screen which allows you to change your name, phone number, email address and password.

EDITING/UPDATING YOUR ORGANISATION’S DETAILS

How do I change my organisation’s details e.g. name, address, website

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on the 'Edit' link next to “Institution Details” which is Number 1 on your list of options. This will bring up a screen which allows you to change your organisation’s name, DCSF number, phase, address and contact details.

How do I add/amend text in my organisation’s profile?

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “Account Profile” which is Number 2 on your list of options. This will bring up a screen which allows you to change the text of your organisation's “About Us”, “Candidate Benefits” and “Site/Campus details”.

How do I add an award to my organisation’s profile?

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “Awards” which is Number 3 on your list of options. This will bring up a screen which displays all of the awards currently associated with your organisation and will also allow you to select a new award from the dropdown menu at the top of the page.

If you wish to add an award that is not feature din the dropdown menu, please call support on 0845 226 1906 and we will ensure the relevant award is added for you.

How do I add/amend my key contacts?

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “Key Contacts” which is Number 4 on your list of options. This will bring up a screen which displays your existing contact details for your Finance Contact and your Technical Contact and allows you to change their details.

How to I add/amend the details of my Administrators?

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “User Administration” which is Number 5 on your list of options. This will bring up a screen which displays your existing administrators and allows you to change their details by clicking edit or delete. You can also add a new administrator on this screen by simply clicking the “Add a new administrator” button. This function is only applicable to Principle Administrators.

How do I add/edit my organisations supporting documents?

Log in using your existing details. You will bring up the “My Eteach” page. Click on “Administration” which can be found in the top right hand corner of the navigation bar and then click on EDIT next to “Document Management” which is Number 6 on your list of options. This will bring up a screen which displays a list of the different types of document which you are able to upload onto the system.

To upload a document, simply click on “Upload” next to the relevant document type. This will bring up a screen which enables you to browse and select the appropriate document from your computer files.

If a document has already been uploaded, click the “Preview” link next to the relevant document type to preview this document. If you wish to replace the existing document, simply click the ‘Upload’ link, next to the document you wish to replace, browse and select the new document you wish to replace it with and click ‘attach’. This will then automatically replace the existing document.

MANAGING VACANCIES

How do I add a vacancy?

Login using your existing details. You will bring up the “My Eteach” page. Click on “Recruitment” which can be found in the top left hand corner of the navigation bar and then click on “Add a Vacancy”. This will bring up a screen with a template form for you to complete and post your vacancy directly online.

How do I edit a vacancy?

Login using your existing details. You will bring up the “My Eteach” page. Click on “Recruitment” which can be found in the top left-hand corner of the navigation bar and then click on “Vacancy Management”. This will bring up a screen with a table listing all of your current vacancies. Click on the Edit Vacancy icon, in the second-to-last column of the table, and the original vacancy template form will appear for you to edit.

How long will my vacancy be advertised for?

Your vacancy will be advertised for the time period that you specify on the vacancy loading form but this can only be for a maximum of 6 weeks.

What happens to my vacancy after the closing date has passed?

Your vacancy will automatically be archived after the closing date has passed. You may still access your vacancy by clicking on the “Archived” button on the Vacancy Management page, in the Recruitment section of “My Eteach”.

Can I submit a vacancy but not release it immediately?

Yes. When completing the vacancy submission form, you will be asked for a “Vacancy Live from Date”. You may set this date to any future date that you wish to and until that date, your vacancy will be stored in your “Pending” file. This file can be accessed via the Vacancy Management page by clicking the “Pending” button.

How will I know if I have had an application to one of my vacancies?

You will be sent an email alert informing you that there has been an application to a specific vacancy. To view this application, you will need to login, click on “Recruitment”, and then click on the “Vacancy Management” link. This will bring up a screen with a table of all your current vacancies.  The 8th column from the left, displays how many applications there have been for each of your vacancies. Simply click in the number displayed in this column and you will be taken to a screen with all of the applications for that job listed in a table. Simply click on the “View application” link to view the application.

MANAGEMENT INFORMATION

How can I access my management information?

As an Eteach Recruiter you have access to statistics regarding all of the vacancies posted on Eteach. These statistics can be viewed in two distinct ways.

To see how many times a certain vacancy has been viewed, downloaded or applied for, log in using your existing details. You will bring up the “My Eteach” page. Click on “Recruitment” which can be found in the top left hand corner of the navigation bar and then click on “Vacancy Management”. This will bring up a screen with a table listing all of your current vacancies.The 6th, 7th and 8th columns of this table will display these statistics respectively.

You may also view statistic relating to your vacancy advertising by logging in using your existing details. You will bring up the “My Eteach” page. Click on “Recruitment” which can be found in the top left hand corner of the navigation bar and then click on “Management Information”. Here you can list your vacancies by month, subject or contract type and you can also vacancies advertised and applications completed per month.